Returns & Refunds
Because our products are research reagents, returns are limited. This policy explains when a return or refund is possible and how to request one.
Last updated August 6, 2026
Eligibility
Returns are accepted only for products that arrive damaged, defective, or incorrect. Opened or used vials cannot be returned for safety and integrity reasons.
Report any issue within 7 days of delivery, quoting your order reference, so we can trace the lot.
How to request a return
Email returns@thenextgenpharma.com with your order reference and photos of the damaged or incorrect item. We'll confirm whether a replacement or refund applies and send return instructions if needed.
Refund method
Approved refunds are issued by the same offline method you paid with (Zelle or bank transfer), or as store credit if you prefer. Refunds are processed once we receive the returned item or confirm the damage.
Damaged or lost in transit
If your order is damaged or lost in transit, contact us with the order reference and USPS tracking. We'll work with the carrier and replace or refund the affected items.
Non-returnable
Opened vials, correctly delivered orders, and any product purchased for a prohibited (non-research) use are not eligible for return or refund.
RESEARCH USE ONLY — NOT FOR HUMAN CONSUMPTION. Products are laboratory reagents for in-vitro research by qualified professionals. Sale for human use is strictly prohibited.